Application Support Solutions

Application Management and Help Desk Services to Maintain, Manage, and Support Critical Applications

Oil & Gas organizations need to focus on ensuring safe, productive, and cost-effective operations, without worrying about the disruption of critical applications and IT services. Your IT Application Management and Help Desk teams are essential for silent-running operations and are your “first line of defense” in supporting business continuity.

You must manage your application portfolio to ensure 24x7 availability, maintain service levels, and keep end users at maximum effectiveness. Application outages and end-user issues impact your IT team’s ability to focus valuable resources on tasks that provide strategic value and maintain the advantage your teams are in place to deliver.

Reduced Costs
Improved Service Levels
Increased Production
Improved Operational Efficiencies
Effective Workforce Management

Designed to maximize the value, efficiency, and cost effectiveness of application management, CTG’s portfolio of services can be delivered in a way that best suits the needs of your organization.

Our delivery models range from managed services to staff augmentation, providing flexibility to support you onshore, offshore, nearshore, remote, onsite, or through blended models. Our onshore remote agent model provides U.S.-based support at a lower cost than traditional dedicated and centralized call centers.

Assessment and Roadmap

A complete Report of Findings and Performance Improvement Roadmap address operational processes and system optimization and identify improvement opportunities.
Service Desk (Tier 1/1.5)

Analysts provide improved incident and request resolution, increasing first level resolution, decreasing call abandonment, and allowing senior analysts to focus on critical projects.

Application Management (Tier 2/3)

Experienced analysts provide 24x7 support for some, or all, of your application portfolio. Our solutions scale to accommodate your most critical priorities, including optimization, implementations/upgrades, and critical projects.

Cut or contain costs
Resolve issues at the first level to avoid escalation to more expensive resources
Free up limited physical workspace, hardware, and supplies
Reporting and productivity analysis to ensure the best possible service is provided

Significantly reduce the cost of hiring and retaining resources
Improved team satisfaction
Achieve better implementation outcomes
Allows you to focus on ensuring safe, productive, and cost-effective operations

Looking for a job?

We’re always on the lookout for great people who share our commitment to enabling our clients’ transformations.

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Oil & Gas solution

Application Support Solutions

Application Management and Help Desk Services to Maintain, Manage, and Support Critical Applications

Realizing Real Business Value

Reduced Costs

Improved Service Levels

Increased Production

Improved Operational Efficiencies

Effective Workforce Management

Reach out to learn how we can help.

Application Support Offerings

Assessment and Roadmap

Service Desk (Tier 1/1.5)

Application Management (Tier 2/3)

A Help Desk that Resolves More Than Tickets

Cut or contain costs

Resolve issues at the first level to avoid escalation to more expensive resources

Free up limited physical workspace, hardware, and supplies

Reporting and productivity analysis to ensure the best possible service is provided

Significantly reduce the cost of hiring and retaining resources

Improved team satisfaction

Achieve better implementation outcomes

Allows you to focus on ensuring safe, productive, and cost-effective operations

Why CTG?

Let’s discuss

How CTG can help you achieve your desired business outcomes through digital transformation.

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Looking for a job?

We’re always on the lookout for great people who share our commitment to enabling our clients’ transformations.